Legal Disclaimer & Terms
Important information about our services, pricing, and terms of engagement
Pricing Disclaimer
Important Pricing Information
All prices listed on this website are starting prices and are subject to change based on your specific requirements and circumstances.
Pricing Terms:
- Quote Validity: Written quotes are valid for 30 days from issue date
- Custom Assessment: Final pricing determined after consultation and technical assessment
- No Hidden Fees: All costs will be clearly outlined in your written quote
- Approved Work Only: No work begins without your written approval
- Currency: All prices quoted in Canadian Dollars (CAD)
Factors That May Affect Final Pricing:
- System complexity and age
- Data volume and migration requirements
- Network configuration needs
- Security and compliance requirements
- Geographic location and travel requirements
- Timeline and urgency level
- Training and support needs
- Integration with existing systems
Service Terms
General Service Conditions:
Free Consultation
Initial consultation is always free with no obligation. We assess your needs and provide honest recommendations.
Satisfaction Guarantee
We stand behind our work. If you're not satisfied, we'll work with you to make it right.
Response Times
Emergency support: 2-4 hours. Standard support: Next business day. Community support: 48-72 hours.
Service Areas
On-site service available throughout Ontario. Remote support available worldwide with reliable internet.
Special Pricing Programs
Nonprofit Organizations
- Registered Canadian nonprofits eligible
- Break-fix services: $50/hour
- Special project pricing available
- Proof of nonprofit status required
Seniors (65+)
- Community Core: $150/month for 2 users
- Migration service discounts available
- Extended training and support included
- Age verification required
General Disclaimers
Limitation of Liability
Our liability is limited to the amount paid for services. We are not responsible for indirect damages, data loss beyond our control, or business interruption beyond reasonable service delays.
Data Backup Responsibility
While we provide backup services as part of our migration and support offerings, clients are ultimately responsible for ensuring their data is adequately backed up before any work begins.
Third-Party Services
Internet, TV, and hosting services are provided through partnerships. Terms and conditions of third-party providers apply in addition to our service terms.
Questions About Terms?
Need Clarification on Our Terms or Pricing?
We're happy to explain any aspect of our pricing or service terms. Contact us for a free, no-obligation discussion about your specific needs.
Last updated: September 8, 2025 • Valid in Ontario, Canada